• Bilingual Customer Service Rep (Spanish/English)

    Location US-TN-Nashville
    Job ID
    2018-24051
    Job Family
    Customer Service
  • Overview

    Located in the heart of Nashville, Tennessee, our headquarters team leads, produces, and delivers biblical solutions to fulfill the mission and vision of LifeWay.

     

    This position is located at our Nashville, Tennessee headquarters, and requires fluency in speaking, reading, and writing Spanish and English. 

     

    **Pay for this position is $2,708/month

     

    No relocation assistance provided for this position.

     

    For more information about positions at LifeWay visit: LifeWay.jobs

    Responsibilities

    • Answers Spanish and English customers inquiries via phone, email, fax and/or postal mail
    • Receives and enters customer order
    • Verifies and maintains customer account information
    • Recommends, promotes, and cross sells other resources
    • Enters adjustment orders and credit memos
    • Tracks lost or damaged shipments
    • Investigates, analyzes, and resolves customer issues

     

    Qualifications

    • Actively attending a local evangelical church and participating in events and/or ministries that serve your church - Required
    • Actively involved in the Hispanic culture and community
    • High school graduate or GED - Required
    • Minimum one (1) year customer service experience - Required
    • Advanced written and verbal communication Spanish/English - Required
    • Excellent computer skills (ability to navigate data entry systems, internet, basic online support)

     

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