• Front Desk/Concierge - Guest Experience Coordinator

    Location US-TN-Nashville
    Job ID
    2018-24225
    Job Family
    Events
  • Overview

    Faith Works Here ARt

     

    Located in the heart of Nashville, Tennessee, our headquarters team leads, produces, and delivers Biblical solutions to fulfill the mission and vision of LifeWay. Our front desk/concierge Guest Experience Coordinator is a key position in setting the tone for guest visits and promoting the brand of LifeWay. We desire to create a welcoming, memorable, and positive experience for guests on the LifeWay campus, which typically include current and potential partners and vendors, and future potential employees. We desire for each guest to feel the "red carpet" treatment as they enter and exit the building, which this individual ensures by displaying an enthusiastic, warm, and helpful attitude.

     

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    Responsibilities

    This critical position is responsible for managing guests' experiences including:

    • Greeting guests quickly and courteously
    • Working with the security system to register guests
    • Preparing name tags
    • Providing directions and assisting guests with getting to their destination within the campus
    • Connecting guests with LifeWay employees
    • Anticipating and exceeding guests' expectations

     

    Benefits: Comprehensive medical, dental, vision, life insurance, vacation, 401k

     

    Schedule: 7a-4p M-F

    Qualifications

    The right candidate will possess the desire to deliver exceptional service in addition to the following qualifications:

    • 2+ years hospitality, front desk, concierge, event coordination or retail customer service experience
    • Excellent verbal, comprehension, listening and problem solving skills
    • Ability to safeguard confidential information
    • Ability to work well with others
    • Ability to exhibit a professional appearance and demeanor

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