• Customer Registration Representative

    Location US-TN-Nashville
    Job ID
    2018-24310
    Job Family
    Customer Service
  • Overview

    Located in the heart of Nashville, Tennessee, our headquarters team leads, produces, and delivers biblical solutions to fulfill the mission and vision of LifeWay.
    Pay for this position is $2558/month 
    This is a full time position, Monday-Friday, daytime hours
    No relocation assistance provided for this position 
    For more information about LifeWay, please visit lifeway.jobs

    Responsibilities

    Acts as first interaction for LifeWay customers
    Answers customer inquiries via phone, chat, email, fax and postal mail
    Assists with refunds, cancellations, customer inquiries, and transfers for camps, events, and subscriptions
    Recommends, promotes, and cross sells other resources
    Prepares and sends letters for event related matters
    Investigates, analyzes, and resolves customer issues
    Ensures that all orders processed and payments are accounted for daily
    Actively attending a local evangelical church and participating in events and/or ministries that serve your church - Required

    Qualifications


    • High school graduate or GED - Required

    • Minimum one (1) year customer service and/or hospitality industry experience - Required

    • Excellent computer skills (ability to navigate data entry systems, internet, basic online support)

    • Written and verbal communication (articulate and effective communication, including pleasant voice tone)


     

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