• Web Technical Support - Customer Service

    Location US-TN-Nashville
    Job ID
    2018-24312
    Job Family
    Customer Service
  • Overview

    Located in the heart of Nashville, Tennessee, our headquarters team leads, produces, and delivers biblical solutions to fulfill the mission and vision of LifeWay.


    LifeWay is currently seeking a Web Technical Support - Customer Service to provide web support for customers who order products and services via LifeWay’s internet site.


    Pay for this position is a minimum of $2667/month


    No relocation assistance provided for this position


     

    Responsibilities


    • Provides web support for digital solutions such as digital tools, eBooks, digital applications and simulcasts

    • Diagnoses technical problems for PC, Mac, and portable devices

    • Investigates, analyzes and resolves inquiries received by phone, email, fax or web chat in high volume call center

    • Uses Oracle Service Cloud, Cherwell, Google Docs and MS Office to research orders, resolve software issues

    • Researches and reports potential fraud and report system errors

    • Receives and enters customer orders

    • Enters adjustment orders and credit memos

    Qualifications


    • Associate degree in Computer Science or technical certificate in web technology. BA or BS degree - Preferred  

    • Advanced PC and Mac skills - Required

    • Advanced skills using multiple digital platforms, such as Android and iOS as well as familiarity with current web browsers

    • Advanced mobile device applications knowledge

    • Work under pressure and stress

    • Can make quick and accurate decisions - Required

    • Active participation in Christian evangelical church - Required


     

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