• Human Resources Services Specialist

    Location US-TN-Nashville
    Job ID
    2018-24400
    Job Family
    Human Resources-Legal
  • Overview

    Located in the heart of Nashville, Tennessee, our headquarters team leads, produces, and delivers biblical solutions to fulfill the mission and vision of LifeWay. 

     

    LifeWay's Human Resources Department has current opening for a Human Resources Services Specialist.  This position serves as the first point of contact for all incoming inquiries, issues, and transactions related to LifeWay HR systems, policies, processes and transactions. This position manages inquiries from employees, managers, and external customers to resolution. Providing outstanding customer service to internal and external customers via telephone, email, and services management software.

     

    No relocation assistance provided for this position.  

    Responsibilities

    • Answers customer inquiries via phone, chat, email, and services management software
    • Assists with online application and onboarding process
    • Provides administrative/transactional support for HR related functions and processes by updating information in systems
    • Troubleshoots and resolves human resources related employee issues
    • Creates basic queries/reports and completes simple data analysis to support HR Business Partners
    • Completes basic HR related process improvement projects as assigned

    Qualifications

    • Bachelor's Degree perferred, High School or GED with 2 years of HR expereince required
    • Knowledge of HR and payroll policies and practices
    • Technical skills - Intermediate
    • Excel, Access, or Report Writing - Intermediate
    • Problem solving skills - Intermediate
    • Customer relations skills - Advanced
    • Interpersonal skills - Advnaced

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