Support Engineer (Tier 2) - Nashville Based

Location US-TN-Nashville
Job ID
Job Family
Information Technology



Lifeway IT is looking for our next Support Engineer to join our Tier II team. This individual and team provides application administration and support for a variety of solutions across the enterprise.


Why Lifeway?


This is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.

This role is required to be on-site at least one day/week in our Nashville location.



  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution; Meet or exceed customer expectations on response quality, timeliness, and overall experience
  • Assists with endpoint systems management and security, both for remote employees and at Lifeway’s corporate HQ
  • Configure and troubleshoot AV and video conferencing technologies (Zoom)
  • Collect information and document product issues for process improvement and so that common or emerging issues can be addressed before becoming widespread
  • Innovate beyond existing industry standard practices to come up with process improvements and new ways to delight customers


  • Associate's degree in Computer Science, Information Technology, Engineering, or related degree
  • 2+ years of experience providing technical support and/or system administration in a customer-facing role
  • 2+ years of experience supporting macOS and iOS
  • Executive level support experience preferred
  • Experience supporting hardware troubleshooting experience; Dell and Apple preferred
  • Strong relationship management, customer service and communication skills through a variety of platforms
  • Strong customer focus with commitment to quality, creativity, and efficiency
  • Strong analytical and organizational skills
  • System and application troubleshooting skills

  • Technical documentation skills


Preferred Qualifications for Support Engineer

  • Certificate in hardware/software technology


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