Lifeway IT is looking for our next Support Analyst to join our Tier I team. Our Support Analyst / IT Help Desk Representative serves as a member of the Help Desk team to provide technical support related to the management of day-to-day user hardware and software issues. The ideal candidate is Middle Tennessee based and possesses excellent troubleshooting skills for isolating problems and determining/implementing solutions, as well as the desire to take the initiative to own and resolve customer issues according to SLAs.
This is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.
This role is a hybrid remote position which requires a minimum of one day per week on site in our Nashville offices.