Lifeway IT is looking for a collaborative and user-focused UX Researcher to join the team to help us deliver innovative and impactful work to our clients. Joining Lifeway means you get to be a part of a team bold enough to chase innovative and evidence-driven experiences. We have innovative projects with challenging problems to solve and an amazing company culture that focuses on authenticity and balance.
To be successful in this role you will need to have a strong foundational knowledge of various qualitative research methodologies, a collaborative, team-oriented nature, and strong communication skills.
This is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.
This role is remote in the U.S with occasional travel to Nashville for in-person team gatherings.
Planning and moderating foundational and evaluative user research studies, including usability lab studies, remote studies, and field studies
Analyzing research findings and preparing high-impact reports and presentations for clients
Delivering insights that ensure the usability and usefulness of our client's applications and devices
Meeting with client stakeholders to help clarify research objectives and propose specific tools and approaches within a pre-defined scope of work
Advocating for users while understanding Lifeway's ministry and business goals
Distilling research insights into potential design solutions
Contributing to Lifeway user research and UX design practices through writing/thought leadership, internal projects, and collaborating with peers
5+ years of UX Research experience
Applied experience with UX research in an academic setting, through an internship or in a previous position
Excellent presentation and written communication skills
Proven ability to communicate recommended design solutions for observed UX issues
Working knowledge of user research tool(s), design best practice, and UX research methodologies
Experience working with design or product teams is a plus
Experience with unmoderated remote usability tests
Familiarity with Userzoom.com or Usertesting.com
Familiarity with documentation tools like Jira or Confluence