Senior Salesforce Administrator

The Senior Salesforce Administrator is responsible for support, maintenance, and enhancements to the Salesforce platform under the guidance of the Software Development Manager.

Why Lifeway? 

Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.

Learn more about our culture at team.lifeway.com/culture-code 

This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote 

• Oversee the administration of Sales Cloud, Service Cloud, Service Cloud Voice, and Marketing Cloud platforms.
• Manage integrated applications and third-party suppliers including (but not limited to) Marketing Cloud, Outlook, Inbox and Inbox Mobile, Intercom, Attentive, GearSet, OwnBackup, etc.
• Coordinate with IT Operations and Security teams on user setup/deactivation by managing single-sign-on integrations, profiles, permission sets and groups, roles, public groups, queues, OWD and sharing rules.
• Build and maintain Salesforce configurations including (but not limited to): flows, assignment rules, approval processes, page layouts, lightning record pages, search layouts, compact layouts, actions, files, mobile administration, and list views.
• Make changes to objects, record types, fields, validation rules, Apex triggers and classes to support business needs.
• Work with other departments to gather data, load data, and update data in Salesforce using tools like Data Loader.
• Support the communication of any platform changes (both custom and Salesforce introduced) to trainers, end users and stakeholders.
• Proactively monitor release updates, security reviews, health checks and optimizations to identify new opportunities, necessary adjustments, and potential improvements.
• Implement and maintain data backup and recovery tools.
• Resolve user support tickets.
• Create and maintain technical documentation.
• Contribute to platform roadmap planning and prioritization with Salesforce Solutions Manager and Business Analyst. 
• Follow change management best practices to maintain a consistent, reliable deployment pipeline. 
• Attend and contribute to regular sprint ceremonies including standups, backlog grooming, kickoffs, and retros. 

Education:

• Bachelor’s degree or equivalent experience

Knowledge, Skills, & Experience, required:

• Minimum 5 years of Salesforce Administration hands-on experience with Sales Cloud and/or Service Cloud.
• Certified Salesforce Administrator required.
• Experience using Microsoft Office products such as Word, Power Point, Outlook, Access, Excel, etc.
• Attention to detail and precision.
• Strong written and verbal communication skills.
• Strong analytical skills.
• Strong problem solving skills.

Knowledge, Skills, & Experience, preferred:

• Advanced Administrator and Platform App Builder certifications preferred.
• Understanding of Marketing Cloud preferred.
• Understanding of Triggers and APEX preferred. Certified Platform 1 Developer a plus.